How to Solve Common Workplace Complaints

No matter how good the management of your office or how much you like your colleagues, there are times when you will get annoyed with the way things are run. Perhaps you are sick of the poor organisation, tired of being distracted by noisy colleagues or left wondering where the new office air con system you were promised has got to. Lots of these complaints are very common, so how should they be solved?

We are in a strange transition between paper-reliant and paper-free office systems right now, and it can be hard to collate all that data, which is frustrating for staff who don’t know where to start when it comes to locating that vital document. Document management is a perfect solution. A third party will come in and scan all paper documents to produce digital versions and they will be uploaded into an organised central system with all existing digital documents. This system supports all the common office document types so you know you can find everything in one place.

Colleagues can be a difficult one to solve. This is because you may like them as people and not want to hurt their feelings or get them into trouble. If you don’t feel comfortable taking them aside and having a quiet word, raise the concern with your manager. If that colleague is very distracting, your boss could move them elsewhere in the office or send round an email reminding staff to keep noise levels down so that you don’t have to be involved.

In a busy office, promises are made and forgotten all the time. It’s difficult to stay on top of all the requests people have made, and if you’ve been promised a new piece of equipment, don’t be afraid to chase this up if it’s been agreed that it would be put in place. Some things, such as air con and heating, can have a great impact on the way employees feel, and if you have requested ergonomic furniture for health reasons, this should be delivered in a timely fashion.

Other common office quibbles include poor catering, equipment that doesn’t work and feeling undervalued. You are well within your rights to raise these concerns with the appropriate person senior to you, or if the issue affects everyone and has been raised by others, bring it up at a meeting so that everyone else can back you up and express their opinions on the matter.

Anna Winchester is an HR specialist who advises business owners on effective staff management