POS (or point-of-sales) systems greatly improve business production and customer service. However, without proper theoretical approach and practical application, POS systems pose issues and cost too much time, money and resources.
Consider seven, wise strategies small business owners use when in the market for POS systems.
The decision to opt for a POS system may be a black-or-white but the breadth of business need regarding system performance is multi-colored and not simple. Each business is unique, warranting specific needs. Consider the short and long-term trajectory of your business. In best-case scenarios, businesses flourish, but expansion may cost additional POS fees if elasticity is not an option.
A number of vendors supply POS systems of varied price and performance. A small business owner may be tempted by lower service fees and initial product cost. However, ensure present computer systems, devices and in-house capabilities are compatible with chosen POS system (Some owners are surprised by fees attached to additional hardware needs.)
Establishing an initial budget helps owners make theory a reality. For example, some capabilities seem attractive yet cost too much in monthly fees. Therefore, owners must budget, calculating an ongoing return on investment or serious boost in commerce regarding POS integration.
Conduct due diligence regarding shopping for available POS systems. Compare the costs of vendors, considering contrasting plans and abilities. Additionally, ask for references and gain a sense for levels of customer service. For those who are not tech-savvy, third party troubleshooting is crucial (If a system goes down, disabling commerce, a business loses money and potential customers.)
Take a POS system for a ‘test drive,’ an effective method of projecting success regarding implementation. Otherwise, owners must factor the presence of a learning curve, potentially influencing sales in real time (A new employee may ‘hold up the line,’ having trouble attending to consumers at the register.) Before purchasing POS software from Bepoz or other vendors, sample the system, ensuring no ‘road bumps’ or impediments to smooth implementation.
Owners of larger stores reserve a number of hours toward classes, helping workers learn new systems. Since a POS system becomes a digital employee, it’s important ‘co-workers’ understand inanimate peers. As suggested above, learning curves impede flow of store activity, influencing thoughts of store consumers and long-term advocates. While POS systems introduce benefits, learning curves and technical difficulties decrease production.
Updates and Add-ons
Hackers prey on unsuspecting software users, those who don’t update in-house resources. It’s important to understand the logistics associated to updates and POS-system add-ons. Inquire about additional ‘bells and whistles.’ Additionally, inquire as to whether vendors address most-recent updates or if such is a consumer’s responsibility.
Point-of-sales systems are business investments like advertising billboards, search engine optimization services, etc. However, to ensure a return on the business’ investments, owners pay attention to particular aspects before the POS transaction takes place. An educated POS shopper better understands specific needs of the business and what particular systems do to increase business performance and productivity.
Chris Allen is passionate about efficient and user-friendly point-of-sale systems. He knows that appropriate software and equipment can greatly effect smooth daily business operations. He enjoys blogging about the common questions and concerns businesses have in securing the best POS option.